RETAIL DATA ANALYTICS
Capture data from almost any source to make business decisions easier and more relevant from a simple to use cloud-based business intelligence tool.
UNDERSTAND THE BIG DATA
Quickly gain insights into the business portfolio and create action points in real-time. Big data is shaping the customer experience forever.
Create incisive reports relevant to your business, view the business’s key performance areas and compare against targets
MEASURE THE OPPORTUNITY
Capture customer traffic data to the store; understand what your true sales opportunity is, and how it changes throughout the day/week and how seasonality influences this.
UNDERSTAND YOUR POWER HOURS
Quickly gain insights into your busiest times and staff accordingly to make the best of the sales opportunities.
DRIVE CONVERTION RATE UP
Plan your staffing to the opportunity, reduce queuing, build customer loyalty and reduce customer frustration.
MEASURING CUSTOMER TRAFFIC IS JUST THE BEGINING
Whether your business is a small stand alone outlet or a large multi faceted chain, understanding the opportunities and pinch points are vital to managing & growing your business. With over 15 years experience, CountWise continue to work with many of the worlds leading bricks and mortar retailers, advising and helping them deliver great customer service.
From gaining a clear and concise understanding of your business on an hour by hour bases, that includes, associate deployment that meets your customer needs, reduces frustration and builds loyalty. To monitoring queueing behavior, that reduces in-store abandonment & manages the portfolios KPI’s. Our clients have benefited from our knowledge and we are only too happy to share our experiences to help other understand the opportunities and gain a quick return on their investment.
Many of our clients and partners have reported in-excess of 14% increase in sales and conversion rate following implementation of traffic monitoring. In these difficult times we are proud to be part of their success.
DRIVING CLOSER SHOPPER RELATIONSHIPS THROUGH RETAIL INTELLIGENCE: By answering a few questions
- What is my store traffic and what is the arrival rate?
- How long do customers spend within the store or zone?
- What is the best performing staff to customer ratio, “what impact if changed”?
- The average & maximum queuing time in any period of the day
- How many people abandoned the queue before reaching the front
- The number of checkouts open to deliver good service
- How often in any period have KPI’s been exceeded (greater than X people in a queue)?
- Daily figures, for example, 95% of people serviced within the agreed KPI