TRANSPORT HUB ANALYTICS
Capture data from almost any source to make business decisions easier and more relevant from a simple to use cloud-based or local business intelligence tool.
UNDERSTAND THE BIG DATA
Quickly gain insights across the portfolio and create action points in real-time. Big data is shaping the customer experience forever.
Create incisive reports relevant to your business, view the business’s key performance areas and compare against targets
MEASURE THE OPPORTUNITY
Capture customer traffic data to the terminal & shopping areas; understand what your sales opportunity and potential pinch points are, and how it changes throughout the day/week and how seasonality influences this.
UNDERSTAND YOUR POWER HOURS
Quickly gain insights into when your busiest times are and staff accordingly to reduce traveller frustration.
DRIVE THE SALES OPPORTUNITY
Plan your staffing to the traveller need, reduce queuing, build customer loyalty and reduce customer frustration.
MEASURING TRAVELLER TRAFFIC IS JUST THE BEGINING
Your business maybe a provincial station or large international airport, understanding the opportunities and pinch points are vital to managing these busy terminals. With over 15 years experience, CountWise continue to work with many of these high traffic transport hubs around the globe, advising and helping them deliver great customer service, reduce queues and increase sales.
From gaining a clear and concise understanding of the business hub on an hour by hour bases, that includes, associate & security personal deployment that meets your customer needs, reduces frustration and builds location loyalty. To monitoring queueing behavior, that reduces unhappy travellers at arrival and departure points.
Our clients have benefited from our knowledge and we are only too happy to share our experiences to help other understand the opportunities and gain a quick return on their investment.
Many of our clients have reported reduced customer frustration, shorter queue lengths and an increase in sales at the retail stores or kiosks following implantation of traffic & queue monitoring.
DRIVING TRAVELLER RELATIONSHIPS THROUGH TRAFFIC FLOW INTELLIGENCE: By answering a few questions
- What is my terminal footfall and what is the arrival rate?
- How long do customers spend within the retail or arrival and departure zones?
- What is the best security to traveller ratio, “what impact if changed”?
- The average & maximum queuing time in any period of the day
- What is the number of service desks needed open to deliver good service
- How often in any period have KPI’s been exceeded (greater than X people in a queue)?
- Daily figures, for example, 95% of people serviced within the agreed KPI